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      Privacy Notice

      Last Updated: September 2026

      MakeandMuse is a gift brand operated by Xie'ou Zhonggou (Shanghai) Trading Co., Ltd., a company registered in Shanghai, China. We offer gift and lifestyle selections, including our Outdoor Flowers, Interior Decoration, and Indoor Decorative Items collections. This Privacy Notice explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

      We ship products to customers in the United States, Canada, and Mexico. Because we are based in China, your personal information may be transferred to and processed in China, as well as in other countries where our service providers operate. We are committed to handling your information responsibly and in accordance with applicable laws, including the laws of the countries to which we ship.

      1. Information We Collect

      We may collect the following categories of information:

      Information you provide directly:
      When you create an account, place an order, or contact us, you may provide your name, email address, phone number, billing address, shipping address, order details, product selections, reviews, photos, videos, and any messages you send to our support team.

      Payment information:
      Payments are processed by trusted third-party payment providers. We do not store complete payment card numbers or security codes on our systems. We may receive limited information such as payment status, transaction ID, payment method, and the last few digits of your card.

      Information collected automatically:
      When you visit our website, we and our service providers may automatically collect your IP address, browser type, device type, operating system, language preference, general location (based on IP), pages viewed, links clicked, referring website, shopping cart activity, and cookie-related identifiers. We do not track precise GPS location unless you intentionally enable a feature that requests it.

      2. How We Use Your Information

      We use personal information for the following purposes:

      • To process, fulfill, and deliver your orders;

      • To confirm payments and prevent unauthorized transactions;

      • To provide order updates and tracking information;

      • To respond to product, delivery, return, refund, and other customer support requests;

      • To operate, maintain, improve, and secure our website;

      • To personalize website content and product recommendations;

      • To understand website performance and customer preferences;

      • To measure and improve our advertising and marketing activities;

      • To detect fraud, security threats, misuse, and technical issues;

      • To comply with legal, accounting, tax, and regulatory obligations; and

      • To send marketing communications where permitted by law and subject to your choices.

      3. How We Share Your Information

      We do not sell your personal information for money. We may share personal information with the following categories of service providers and recipients:

      • Website hosting, e-commerce platform, and technology providers;

      • Payment processors and fraud prevention services;

      • Warehouses, suppliers, fulfillment partners, and shipping carriers;

      • Customer support and communication providers;

      • Analytics, advertising, and marketing partners (where permitted);

      • Professional advisors, including accountants, auditors, insurers, and legal advisors;

      • Government authorities or other parties when legally required; and

      • A buyer, successor, or relevant party in connection with a merger, acquisition, financing, reorganization, or transfer of business assets.

      We require service providers to handle personal information only as reasonably necessary to provide their services or comply with legal obligations.

      4. Cookies and Similar Technologies

      We and our service providers use cookies, pixels, tags, local storage, and similar technologies to:

      • Keep our website functioning properly;

      • Remember your preferences and shopping cart selections;

      • Understand how visitors use our website;

      • Measure website and advertising performance;

      • Detect fraud and maintain security; and

      • Provide relevant content or advertising where permitted.

      You can manage cookie preferences through your browser settings or the controls we provide on our website. Disabling certain cookies may affect website functionality.

      5. International Data Transfers

      Because we are based in China and ship to the United States, Canada, and Mexico, your personal information may be transferred to, stored, and processed in China or other countries where our service providers operate. These countries may have data protection laws that differ from those in your country.

      Where required, we take reasonable steps to apply appropriate safeguards for international data transfers, such as contractual protections and security measures, to help ensure your information remains protected.

      6. Children’s Privacy

      Our website and products are intended for adults. We do not knowingly collect personal information from children in violation of applicable law. This includes children under 13 in the United States, children under 13 in Canada (or under 16 in certain provinces), and children under 18 in Mexico, unless appropriate parental consent is obtained.

      If you believe a child has provided personal information to us without proper consent, please contact us so we can review and, where appropriate, delete the information.

      7. Your Privacy Rights

      Depending on where you live, you may have certain rights regarding your personal information. We will respond to requests in accordance with applicable law.

      United States:
      If you are a resident of certain U.S. states, including California, you may have rights such as:

      • The right to know what personal information we collect, use, and disclose;

      • The right to request deletion of certain personal information;

      • The right to request correction of inaccurate personal information;

      • The right to opt out of certain sharing or targeted advertising activities; and

      • The right to non-discrimination for exercising your privacy rights.

      Canada:
      If you are located in Canada, you may have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) or applicable provincial privacy laws, including:

      • The right to access personal information we hold about you;

      • The right to request correction of inaccurate or incomplete information;

      • The right to withdraw consent where processing is based on consent, subject to legal or contractual restrictions; and

      • The right to lodge a complaint with the Office of the Privacy Commissioner of Canada or a provincial privacy authority.

      Mexico:
      If you are located in Mexico, you may have rights under the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP), including:

      • The right to access your personal data we hold;

      • The right to rectify inaccurate or incomplete personal data;

      • The right to cancel (delete) your personal data when it is no longer necessary for the purposes described;

      • The right to object to certain processing of your personal data; and

      • The right to withdraw consent, where applicable.

      To exercise any of these rights, please contact us at service@makeandmuse.com. We may need to verify your identity before responding. We will not discriminate against you for exercising your rights.

      8. Data Retention

      We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

      Retention periods may vary depending on the type of information and the purpose for which it is used.

      9. Data Security

      We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information. However, no method of internet transmission or electronic storage is completely secure. You are responsible for keeping your account password confidential and should notify us immediately if you suspect any unauthorized access.

      10. Marketing Communications

      Where permitted by applicable law, we may send you promotional communications about new products, collections, or brand updates. You can unsubscribe at any time by clicking the unsubscribe link in the message or by contacting us at service@makeandmuse.com.

      Even if you opt out of marketing, we will still send important transactional messages related to your orders, payments, deliveries, returns, security, or policy changes.

      11. Changes to This Notice

      We may update this Privacy Notice from time to time to reflect changes in our services, practices, technology, or legal obligations. The revised version will be posted on this page with a new effective date. Where required, we may provide additional notice.

      12. Contact Us

      If you have any questions, concerns, or requests regarding this Privacy Notice or how we handle your personal information, please contact us:

      Brand Name: MakeandMuse
      Operating Company: Xie'ou Zhonggou (Shanghai) Trading Co., Ltd.
      Corporate Address: Room 208, 2nd Floor, Building 1, No. 757 Jiaozhou Road, Jing'an District, Shanghai


      Support Email: service@makeandmuse.com
      Customer Hotline: +1 6477808123

      Thank you for choosing MakeandMuse.